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Hi Sherill, sorry to hear you are not receiving emails. We have performed a full check, sent a test email to the address we have on file, and can confirm that our website is successfully sending the notification emails to your server. (See attached screenshot) If you received our test email, please let us know.
If not, this means the messages are getting blocked, dropped, or filtered after they leave our system and before they reach your main inbox.
Steps to fix this:
Step 1: Thoroughly check your email client for the lost messages:
In addition to your Spam/Junk Folder, check your “Quarantine” or “Bulk” folder if your email system has one.
Step 2: Contact Your Email Administrator (Key Step)
Because you use a private domain, your email has strict security rules. The person or company who manages your email account is the only one who can fix this.
Please contact your IT Administrator, Web Host, or whoever helps you manage your website’s email and ask them to whitelist our entire domain (or add it to the Safe Senders List):
Domain to Whitelist:
@\[newearthinstitute.love]OR
Specific Email Address:
[info@newearthinstitute.love]Alternatively, you can use a different email address if you have one. If you prefer this option, simply email us at support@newearthinstitute.love to provide us with your new address and we can take care of that for you. ~NEI Support
