Reply To: Webpage not loading

[NEI Support]

If you are still getting a blank page after clearing the browser cache, which fixes 80-90% of front-end issues, clearing the DNS cache is a second-level step.

How to Clear the DNS Cache on a Mac:

1. Open Terminal
   • Click the magnifying glass (Spotlight) in the top-right
   • Type Terminal
   • Press Enter
2. Copy & paste this command into Terminal (exactly as written):sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
3. Press Enter
4. The Mac will ask for your password —> type it and press Enter
   (You won’t see the characters appear; that’s normal.)
5. Close Terminal.
6. Restart your browser and try loading the site again.

Note that flushing the DNS cache on a Mac is completely safe and widely recommended when a site won’t load despite everything else working. It simply clears old website address lookups your computer has stored. It does not:

• delete files
• change settings
• remove passwords
• affect your system
• harm the computer in any way

It’s essentially the same as refreshing a stuck address book.

The worst-case scenario? Your Mac has to look up a website’s IP address again the next time you visit it, which takes an extra fraction of a second.

Let us know how you fare.