Reply To: Webpage not loading

[NEI Support]

Thank you for chiming in, Amy.

This seems to point to a front-end caching or redirect behavior that our senior tech team will need to review. Weekend support is limited, but we are compiling all your reports so they have a full picture when they begin work.

You do not need to flush your DNS or do anything advanced if you’re not comfortable.

Temporary workaround:

Until we secure a permanent fix, the most reliable way to access the site is:

1. Go to Settings > Safari > Clear History & Website Data (iPad/iPhone)

2. Re-enter the NEI site manually (not from a bookmark)

3. Avoid logging out unless needed; simply close the tab instead

Thank you all for reporting your experiences so clearly so the dev team can address them fully. We’ll update this thread as soon as we have more from senior tech support.