Membership FAQ


How do I cancel my membership?

Email [email protected], subject line: Cancel Membership and your membership and billing subscription will be terminated within 72 hours of the request.  You will receive an email notification with cancellation details when your membership has been terminated.

NOTE: if you use Paypal for your recurring membership payment you have the option to cancel your payments on your own, however, Paypal is an independent third-party payment processor that is not associated with NEI.love, therefore NEI is not responsible for your Paypal payment processing or management thereof.

How do I change my membership level?

If you are an existing member, you must EMAIL SUPPORT to upgrade, downgrade or in any way CHANGE to a different membership level.

NOTE: If you purchase another membership of your own accord, without contacting us, you will be charged for more than one recurring membership fee. Please note that NEI will not be responsible for the accrual of multiple or unknown membership fees.

What is your refund policy?

Due to the digital nature of products, memberships & courses offered @NEI, no refunds are offered.

What rights do I have over my personal data?

You can contact us at any time to request the removal of your personal data.  To learn more about what we do with your information and your rights to erasure see our Privacy Policy.

How do I update my credit card information?

If you pay for your membership using your credit card, you can update your billing profile thru the customer portal.  If you pay for your membership using PayPal, you can change your credit card information directly with Paypal.

How often are the reports offered?

Monthly.  Typically this amounts to one (11-15 page) report per month.

Are the New Earth reports still offered individually for sale?

Yes! Downloadable reports are now available and are archived under Offerings > New Earth Report > PDF Reports

Would it be possible to show us the kind of information the paid membership involves?

You can 1) join the free NEI Social Level, 2) subscribe to the NEI mailing list to stay informed and receive updates and sneak peeks on-site happenings, 3) check out the options & pricing page where membership options are explained in detail.

I am a paid member, why can’t I access all the content on the site?

You have to be logged in to view the paid content. Use the username and password you created when you registered and LOGIN to NEI.  To determine if you are logged in you can always check the top right corner of the page where you will see your username if logged in.

My username and password were invalid even though I am already on the mailing list…does that make me a current member? I don’t want to sign up as a new member and receive the emails twice.

Email mailing list subscription and membership are two separate things. In other words, being on the NEI.love mailing list does not give you access to the private site. For access to the site see membership options & pricing.

How do I edit my profile*?

Log in to your account then click your username at the top right-hand corner of the screen on desktop (or left slide-out menu on mobile) and click on “Profile”, then click “Edit”.

How can I edit my email notification options? 

To stop receiving email notifications you have 2 options:

1) You can turn off your notifications using the universal “Preferences” setting…or

2) You can turn off your individual subscriptions to each group under the Subscriptions setting:

Both can be found under your account Settings, from the upper right-hand corner of the screen on desktop or the left slide-out menu on mobile:

 

 

 

 

 

 

 

 

Unanswered questions?  email [email protected]